Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it: unused, unworn, with tags, and in its original packaging. You may also be required to provide proof of purchase.
To start a return, please contact us through the contact information provided on our website.
If your return is accepted, we will provide you with instructions on how and where to send your package. Please note that items sent back to us without first requesting a return may not be accepted.
You can always contact us if you have any questions regarding returns.
Damages and Issues
Please inspect your order upon receiving it and contact us as soon as possible if the item is defective, damaged, or if you receive the wrong item.
We will review the issue and work with you to find an appropriate solution.
Non-Returnable Items
Certain items may not be eligible for return, including items that have been used, worn, damaged after delivery, or returned without their original packaging.
We may also be unable to accept returns for sale or clearance items, gift cards, or other items specifically marked as non-returnable.
If you are unsure whether your item is eligible for a return, please contact us before sending it back.
Exchanges
The fastest way to ensure you receive the item you want is to return the item you currently have. Once your return has been accepted and processed, you may place a separate order for the new item.
If you received a defective, damaged, or incorrect item, please contact us so that we can review the situation and assist you.
Refunds
Once we receive your returned item, we will inspect it and notify you whether your refund has been approved.
If your refund is approved, the refund will be issued to your original payment method.
Please remember that it may take some time for your bank, credit card company, or payment provider to process and post the refund.
Return Shipping
Unless the item received is defective, damaged, or incorrect, customers may be responsible for the cost of returning their item.
We recommend using a tracked shipping service when returning an item, as we cannot guarantee that returned packages will be received without tracking.
Contact Us
If you have any questions about our Refund Policy or need assistance with a return, please contact us through our website:
One Roof Shopping
Website: https://oneroofshopping.com/